Practice Management and Administration Team

Practice Management

Ms Anne-Marie Higgins (f) – Practice Manager

Anne-Marie Higgins is the Business Practice Manager responsible for the business and strategic aspects of the practice such as making sure that the right systems are in place to provide high quality patient care, HR, finance, patient safety, premises and equipment. She supports the GPs and other medical professionals in delivering services and also helps to improve services to enhance patient care and satisfaction.

Mrs Babra Mushtaq (f) – Services Manager

Babra is our Business Services Manager and works alongside our GP partners and Practice Manager to assist in the running of Picton Medical Centre. She is responsible for the staff rotas and overseeing the reception staff to ensure they work to the practice policies and procedures. Babra is also our formal complaint’s manager.

Reception and Administration Team

There is a huge behind the scenes administration team, from secretaries, to systems managers, data quality and senior administrators, prescription clerks, appointments booking clerks, patient engagement leads  who all work together to provide you with the best service we can.